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Posted: 31 October 2018

Care Coordinator – Caerphilly

Caerphilly & Newport, Wales

We are looking for a Care Coordinator to join our team in Caerphilly.

You will be joining our motivated and dedicated team who oversee the delivery of our services to people all across Caerphilly.

As our Care Coordinator you will be responsible for the continuity of care for people who use our services. This vital role has a huge impact on the lives of many people who rely on our care and support services every day.

You will use your excellent planning, organisational and IT skills to make sure that everyone who uses our services receives the care and support that they expect on time. Your ability to problem solve and plan effectively will enable our teams have a regular work schedule and that the people who use our services get great continuity of care.

Sound like you? Come join us.

We are offering


  • Competitive salary.
  • Discounts on shopping, health & beauty, family days out, food & drink and more.
  • Paid holidays. 5.6 weeks annual leave, pro rata of the hours you work, including bank holidays.
  • Workplace Pension
  • Entry into the monthly payroll prize draw.
  • £100 Introduce a friend scheme. *Terms & conditions apply.
  • Access to our Employee Savings Club.

What we need from you

  • Experience of service provision in the care profession.
  • Skills in care planning.
  • Good administrative skills and computer literacy.
  • Good planning and organisational skills.
  • Sound understanding of good care principles.
  • Excellent communication skills.
  • Good time management skills.
  • A professional and self-motivated attitude.


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Job Application FAQs

How do I apply for a position at Q Care?

Submit applications online or send them to your nearest QCare branch. View our current job openings and choose the position you’d like, then complete the application form and submit your CV.

How will I know you’ve received my application?

Once you have completed your application form online, you will receive an automated acknowledgement. Remember to double-check that you have uploaded your CV. If in doubt feel free to call us on 0345 481 6002.

I’ve applied. What happens next?

Thanks for applying! If your application is successful we will contact you and you’ll have an initial phone interview with one of our recruiters (approx. 15 minutes). We’ll discuss your application or CV in more detail and if there’s a strong match, we’ll invite you to come in for a face-to-face interview.

I’m having technical issues applying online. What should I do?

If you are having technical difficulties, please call 0345 481 6002

I haven’t worked in care before. Can I still apply to be a Support Worker?

Most definitely. Although it would be an advantage to have some experience of care work, it isn’t mandatory. We provide full training. What we look for is the right personality and the right attitude.

Do I need to drive to work as a Support Worker?

The short answer is no, although it can depend on the vacancy. Some positions allow the Support Worker to walk or use public transport to get to calls. Alternatively, Support Workers can work together so you might ride as a passenger in one of our Company vehicles. However, these vacancies are not available year round, so please check the specific job requirements, as we will always make it clear whether or not you need a driving licence.

How do I get to drive one of your Company pool cars?

Each car is scheduled on certain runs during the day. If your work pattern matches one of our company car runs, you'll be able to use it.

What hours will I work as a Support Worker?

Support Workers’ hours vary, and we will try to be as flexible as possible in order to suit your preference. At your interview we will ask you for your availability, meaning the hours you choose to work within our defined patterns.

I'm looking for an office-based role. Where can I find vacancy details?

Our office-based vacancies are posted alongside our current openings, by area. Keep checking the relevant pages for any new roles.

I still have some questions…

No problem. Please call our recruitment team and they will be able to answer any question you have - 0345 481 6002