OUR TEAMS

Find your local Q team

Our teams form a close knit community, one that makes a difference to people every day.

We nurture everyone who chooses to use the services we provide, collaborating across the QCare network and with other social care professionals to provide appropriate help at home for whatever life may bring.

Across the region, our support workers provide the same level of high quality care, delivered to suit your needs. The descriptions on this page outline just some of the options available to all our service users.

Click on the images below for details of our teams.

  • AbergavennyBrecon • Crickhowell • Abergavenny • Gilwern • Clydach Govilon • Llanfoist • Caldicot • Caerwent • Chepstow • Tutshill

     

     

     

     

     

     

     

     

     

     

     

     

    A little bit about us:

    With teams across Monmouthshire, our service users are kept at the heart of all we do. If you need help to maintain your daily routine, or to manage a long-term health condition, get in touch.

    No job too small, as they (used to) say in the classified ads.

    Our address:

    Q Care;

    Monmouthshire

    Belgrave House

    81 Brecon Road

    Abergavenny

    Monmouthshire

    NP7 7RU

    t 01873 851 830

    We cover the following areas:

    Brecon

    Crickhowell Abergavenny

    Gilwern

    Clydach

    Govilon

    Llanfoist

    Caldicot Caerwent Chepstow Tutshill

    Who to contact …

    Kate Weston Registered Manager

     

    The Branch Manager role is to lead and manage the activities of the branch, and its staff, with the purpose of providing a professional quality service within its designated locality, ensuring that all legislation and corporate policies and procedures are adhered to at all times.

    e kate.weston@q-care.co.uk

    t 01873 851 835

     

    Care Co-ordinator

    Our co-ordinators are responsible for coordinating the work schedule of support workers in defined geographic areas.

    e info@q-care.co.uk

    t 01873 851 831

     

    Reviewing Officer

    Our Reviewing Officers ensure that all service users receive an induction into the services Q-Care provide prior to commencement of service.

    They also monitor the current/new services provided by Q-Care and to ensure that they are delivered in accordance with current care standards and the company’s policies and procedures..

    e info@q-care.co.uk

    t 01873 851 832

     

    Administrator

    Our Administrators provide Administration and Reception Support to the Branch.

    e info@q-care.co.uk

    t 01873 851 834

     

    Team Supervisor

    Our Team Supervisors train, support, mentor and supervise a team of up to 15 support staff to ensure that they are able to and  are delivering high quality care and support to service users, in accordance with current care standards.

    e info@q-care.co.uk

    t 01873 851 831

  • Blaenau GwentAbertillery • Beafort • Blaina • Brynmawr • Crumlin • Cwm • Cwmtillery • Ebbw Vale • Llanhilleth • Nantyglo • Rassau • Six Bells • Swffrwyd • Tredegar • Trefil

     

     

     

     

     

     

     

     

     

     

     

    Our address:

    Q Care;

    Blaenau Gwent

    69 Bethcar Street

    Ebbw Vale

    Blaenau Gwent

    NP23 6HW

    t 01495 300 161

    A little bit about us:

    In Blaenau Gwent our teams offer the full complement of Q Care services, from weekly visits through to post-operative or round-the-clock attendance.

    We’re always happy to talk. Get in touch and tell us how we can help you.

    We cover the following areas:

    Abertillery

    Beafort

    Brynmawr

    Blaina

    Crumlin

    Cwm

    Cwmtillery

    Ebbw Vale

    Llanhilleth

    Nantyglo

    Rassau

    Six Bells

    Swffrwyd

    Tredegar

    Trefil

     

    Who to contact …

    TBC Registered Manager

     

    The Branch Manager role is to lead and manage the activities of the branch, and its staff, with the purpose of providing a professional quality service within its designated locality, ensuring that all legislation and corporate policies and procedures are adhered to at all times.

    e BlaenauGwentBranch@Q-Care.co.uk

    t 01495 300 161

     

    Senior Care Co-ordinator

    Our Care Co-ordinators are responsible for coordinating the work schedule of support workers in defined geographic areas.

    e BlaenauGwentBranch@Q-Care.co.uk

    t 01495 300 163

     

    Care Co-ordinator - Abertillery/Brynmawr

    Our Care Co-ordinators are responsible for coordinating the work schedule of support workers in defined geographic areas.

    e BlaenauGwentBranch@Q-Care.co.uk

    t 01495 300 165/8

     

    Care Co-ordinator - Ebbw Vale/Tredegar

    Our Care Co-ordinators are responsible for coordinating the work schedule of support workers in defined geographic areas.

    e BlaenauGwentBranch@Q-Care.co.uk

    t 01495 300 167

     

    Reviewing Officer - Abertillery/Brynmawr

    Our Reviewing Officers ensure that all service users receive an induction into the services Q-Care provide prior to commencement of service.

    They also monitor the current/new services provided by Q-Care and to ensure that they are delivered in accordance with current care standards and the company’s policies and procedures..

    e BlaenauGwentBranch@Q-Care.co.uk

    t 01495 300 169

     

    Reviewing Officer - Ebbw Vale/Tredegar

    Our Reviewing Officers ensure that all service users receive an induction into the services Q-Care provide prior to commencement of service.

    They also monitor the current/new services provided by Q-Care and to ensure that they are delivered in accordance with current care standards and the company’s policies and procedures..

    e BlaenauGwentBranch@Q-Care.co.uk

    t 01495 300 163

     

    Administrator

    Our Administrators provide Administration and Reception Support to the Branch.

    e BlaenauGwentBranch@Q-Care.co.uk

    t 01495 300 161

     

    Team Supervisor

    Our Team Supervisors train, support, mentor and supervise a team of up to 15 support staff to ensure that they are able to and  are delivering high quality care and support to service users, in accordance with current care standards.

    e BlaenauGwentBranch@Q-Care.co.uk

    t 01495 300 161

  • CaerphillyBargoed • Blackwood • Caerphilly • Hengoed • Nelson • Risca • Ystrad Mynach

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Our address:

    Q Care;

    Caerphilly

    25 Clarence Street
    Pontypool

    Torfaen

    NP4 6LG

    t 01495 741 310

    A little bit about us:

    Our teams in Caerphilly know that everyone is different, so they provide tailored care packages to suit the individual.

    Whether you need someone to help with domestic chores, for instance, or to make sure that you get to your appointments on time, we can help.

    What can we do for you?

    We cover the following areas:

    Bargoed

    Blackwood

    Caerphilly

    Hengoed

    Nelson

    Risca

    Ystrad Mynach

    Who to contact …

    Anne cook Registered Manager

     

    The Branch Manager role is to lead and manage the activities of the branch, and its staff, with the purpose of providing a professional quality service within its designated locality, ensuring that all legislation and corporate policies and procedures are adhered to at all times.

    e anne.cook@q-care.co.uk

    t 01495 357 595

     

    Care Co-ordinator

    Our Care Co-ordinators are responsible for coordinating the work schedule of support workers in defined geographic areas.

    e Caerphilly@Q-Care.co.uk

    t 01495 741 310

     

    Reviewing Officer

    Our Reviewing Officers ensure that all service users receive an induction into the services Q-Care provide prior to commencement of service.

    They also monitor the current/new services provided by Q-Care and to ensure that they are delivered in accordance with current care standards and the company’s policies and procedures..

    e Caerphilly@Q-Care.co.uk

    t 01495 745 105

     

    Administrator

    Our Administrators provide Administration and Reception Support to the Branch.

    e Caerphilly@Q-Care.co.uk

    t 01495 745 104

     

     

    Team Supervisor

    Our Team Supervisors train, support, mentor and supervise a team of up to 15 support staff to ensure that they are able to and  are delivering high quality care and support to service users, in accordance with current care standards.

    e Caerphilly@Q-Care.co.uk

    t 01495 741 310

     

  • CardiffEAST; Llanrumney • Rumney • St mellons • Pontprennau • Pentwyn • Llanaderyn • TrowbridgeWEST; Adamsdown • Splott • Tremorfa • Roath • Penylan • Ely • Gabalfa • Llandaf • Whitchurch • Cardiff bay • LeckwithGrangetown • Canton • Butetown • Cathays • Heath • Llanishen

     

     

     

     

     

     

     

     

    Our address:

    Q Care;

    Cardiff

    103 - 104 Clifton Street

    Cardiff

    CF24 1LU

    t 02920 674 920

    A little bit about us:

    QCare’s Cardiff teams provide a complete range of services, which can include specialist care for people with chronic conditions and respite care, designed to give regular carers a break.

    Let us know how we can help.

    We cover the following areas:

    EAST

    Llanrumney

    Rumney

    St mellons

    Pontprennau

    Pentwyn

    Llanaderyn

    Trowbridge

    WEST

    Adamsdown

    Splott

    Tremorfa

    Roath

    Penylan

    Ely

    Gabalfa

    Llandaf

    Whitchurch

     

    Cardiff bay

    Leckwith

    Grangetown

    Canton

    Butetown

    Cathays

    Heath

    Llanishen

    Who to contact …

    Hayley Thomas Registered Manager

     

    The Branch Manager role is to lead and manage the activities of the branch, and its staff, with the purpose of providing a professional quality service within its designated locality, ensuring that all legislation and corporate policies and procedures are adhered to at all times.

    e hayley.thomas@q-care.co.uk

    t 02920 674 925

     

    Care Co-ordinator - East

    Our Care Co-ordinators are responsible for coordinating the work schedule of support workers in defined geographic areas.

    e CardiffBranch@Q-Care.co.uk

    t 02920 674 923

     

    Care Co-ordinator - West

    Our Care Co-ordinators are responsible for coordinating the work schedule of support workers in defined geographic areas.

    e CardiffBranch@Q-Care.co.uk

    t 02920 674 924

     

    Reviewing Officer

    Our Reviewing Officers ensure that all service users receive an induction into the services Q-Care provide prior to commencement of service.

    They also monitor the current/new services provided by Q-Care and to ensure that they are delivered in accordance with current care standards and the company’s policies and procedures.

    e CardiffBranch@Q-Care.co.uk

    t 02920 674 926

     

    Administrator

    Our Administrators provide Administration and Reception Support to the Branch.

    e CardiffBranch@Q-Care.co.uk

    t 02920 674 921

     

    Team Supervisor

    Our Team Supervisors train, support, mentor and supervise a team of up to 15 support staff to ensure that they are able to and  are delivering high quality care and support to service users, in accordance with current care standards.

    e CardiffBranch@Q-Care.co.uk

    t 02920 674 925

     

  • Herefordshire & GloucestershireGloucester; Lydbrook • Drybrook • Coleford • Cinderford • Lydney • Bream • Ruardean • MitcheldeanHereford City; Tupsley • Whitecross • Hampton Dean • Ledbury • Leominster • Bromyard • Belmont • Putson • Hinton • Newton farmRoss-on-Wye & Golden Valley

     

     

     

     

     

     

     

     

     

    Our address:

    Q Care;

    Herefordshire & Gloucestireshire

    10/11 Gloucester Road

    Ross-on-Wye

    Herefordshire

    HR9 5BU

    t 01989 760 850

    A little bit about us:

    Delivering care around the region, our support workers in Herefordshire and Gloucestershire make good use of our Q Cars. No two days are the same, as they work to fulfill each service user’s personal care plan.

    How can we help you?

    We cover the following areas:

    Gloucester

    Lydbrook

    Drybrook

    Coleford

    Cinderford

    Lydney

    Bream

    Ruardean

    Mitcheldean

    Hereford City North

    Tupsley

    Whitecross

    Hampton Dean

    Leominster

    Bromyard

    Belmont

    Putson

    Hinton

    Newton farm

    Ross-on-Wye

    Golden Valley

    Who to contact about…

    General enquiries;

    Your care package;

    Your Support Workers;

    Maggie Pearce

    Admin

    e maggie.pearce@q-care.co.uk

    t 01989 763 847

    Jamie Webb

    Registered Manager

    e jamie.webb@q-care.co.uk

    t 01989 763 847

    Anna Hydes

    Reviewing Officer/Coordinator

    e anna.hydes@q-care.co.uk

    t 01989 760 847

    ROSS EMERGENCY - ON CALL 07990 921 918

    GLOUCESTER EMERGENCY - ON CALL 07584 473 231

  • LlandrindodKnighton & Presteigne • Hay-on-Wye • Glasbury • Three Cocks • Llandrindod Wells • Builth Wells • Rhayader

     

     

     

     

     

     

     

     

    A little bit about us:

    In Powys our teams plan their days to meet the varying needs of our service users. If you’re considering homecare, get in touch to discuss how we might best help you.

    Give us a call, or send an email to start the conversation.

    Our address:

    Q Care;

    Powys

    Radnorshire

    Coniston House

    Temple Street

    Llandrindod Wells

    LD1 5HG

    t 01597 827 930

    We cover the following areas:

    Knighton & Presteigne

    Hay-on-Wye

    Glasbury

    Three Cocks

    Llandrindod Wells Builth Wells

    Rhayader

    Who to contact …

    Hayley Thomas Registered Manager

     

    The Branch Manager role is to lead and manage the activities of the branch, and its staff, with the purpose of providing a professional quality service within its designated locality, ensuring that all legislation and corporate policies and procedures are adhered to at all times.

    e margaret.bailey@q-care.co.uk

    t 01597 827 935

     

    Care Co-ordinator

    Our Care Co-ordinators are responsible for coordinating the work schedule of support workers in defined geographic areas.

    e PowysEmail@q-care.co.uk

    t 01597 827 930

     

    Reviewing Officer

    Our Reviewing Officers ensure that all service users receive an induction into the services Q-Care provide prior to commencement of service.

    They also monitor the current/new services provided by Q-Care and to ensure that they are delivered in accordance with current care standards and the company’s policies and procedures.

    e PowysEmail@q-care.co.uk

    t 01597 827 932

     

    Administrator

    Our Administrators provide Administration and Reception Support to the Branch.

    e PowysEmail@q-care.co.uk

    t 01597 827 930

     

    Team Supervisor

    Our Team Supervisors train, support, mentor and supervise a team of up to 15 support staff to ensure that they are able to and  are delivering high quality care and support to service users, in accordance with current care standards.

    e PowysEmail@q-care.co.uk

    t 01597 827 930

     

    EMERGENCY - ON CALL 07811 982 634

     

  • Q Care Head OfficeAbergavenny

     

     

    A little bit about us:

    Q Care is an award-winning, family-owned company that has been providing high quality domiciliary care for more than 20 years.

    We understand that making the decision to use a homecare agency like ours isn’t something to do in a hurry. Ideally, it’s something you’ll have discussed with your loved ones before it becomes a necessity, and you’ll have had a chance to research all your options.

    Domiciliary care doesn’t have to mean full-time, full-on attendance. You might find that an occasional, planned carer visit works well for you.

    In this way, if you’d like more help in time and want to increase the frequency of your carer visits, you’ll know how we work and, we hope, will be happy to welcome us into your home more often.

    Whatever the need, please get in touch. We’ll be very happy to talk everything through with you.

     

    Our address:

    Q Care;

    Head Office

    Belgrave House

    81 Brecon Road

    Abergavenny

    Monmouthshire

    NP7 7RU

    t 0345 481 6001

    We cover the following areas:

    Abergavenny

    Who to contact about Quality & Training…

    Carole Coleman Senior Trainer

     

    Attendance at training, course availability, course bookings.

    e carole.coleman@q-care.co.uk

    t 01873 851 828

     

    Nicola Hern Software & Care Trainer

     

    Attendance at training, course availability, course bookings. Software training requests & issues.

    e info@q-care.co.uk

    t 01873 851 828

     

    Carlie Morecroft Software Trainer

     

    Software training requests & issues.

    e info@q-care.co.uk

    t 01873 851 828

     

    Administrator

     

    Text needed

    e info@q-care.co.uk

    t 01873 851 830/23

    Who to contact about Finance…

    Finance Director

    e accounts@q-care.co.uk

    t 01873 852 825

     

    Accounts Supervisor

    e accounts@q-care.co.uk

    t 01873 852 844

     

    Accounts Administrator

    e accounts@q-care.co.uk

    t 01873 852 841

     

    Accounts Administrator

    e accounts@q-care.co.uk

    t 01873 852 843

    Who to contact in the Senior Management Team…

     

     

     

    Managing Director

    e info@q-care.co.uk

    t 0345 481 6001

     

    Operations Director

    e info@q-care.co.uk

    t 0345 481 6001

     

    Finance Director

    e info@q-care.co.uk

    t 0345 481 6001

     

    HR Director

    e info@q-care.co.uk

    t 0345 481 6001

     

  • Torfaen & NewportTorfaen; Blaenavon • Pontypool • Cwmbran • Hafodyrynys • Newport City

     

     

     

     

     

     

     

     

    Our address:

    Q Care;

    Torfaen

    25 Clarence Street

    Pontypool

    Torfaen

    NP4 6LG

    t 01495 741 310

    A little bit about us:

    The Pontypool teams ensure that as a service user you’ll get the appropriate level of care, in line with your Personal Plan. Circumstances changed? No problem; we’ll change our provision.

    Shall we talk?

    We cover the following areas:

    Newport

    Blaenavon

    Pontypool

    Cwmbran

    Caerphilly

    Who to contact …

    Kelly Price Branch Manager

     

    The Branch Manager role is to lead and manage the activities of the branch, and its staff, with the purpose of providing a professional quality service within its designated locality, ensuring that all legislation and corporate policies and procedures are adhered to at all times.

    e kelly.price@q-care.co.uk

    t 01495 741 312

     

    Anne Cook Registered Manager

     

    The Branch Manager role is to lead and manage the activities of the branch, and its staff, with the purpose of providing a professional quality service within its designated locality, ensuring that all legislation and corporate policies and procedures are adhered to at all times.

    e anne.cook@q-care.co.uk

    t 01495 357 595

     

    Care Co-ordinator

    Our Care Co-ordinators are responsible for coordinating the work schedule of support workers in defined geographic areas.

    e TorfaenBranchEmail@Q-Care.co.uk

    t 01495 741 314

     

    Reviewing Officer

    Our Reviewing Officers ensure that all service users receive an induction into the services Q-Care provide prior to commencement of service.

    They also monitor the current/new services provided by Q-Care and to ensure that they are delivered in accordance with current care standards and the company’s policies and procedures.

    e TorfaenBranchEmail@Q-Care.co.uk

    t 01495 741 314/105

     

    Reviewing Officer - Cwmbran

    Our Reviewing Officers ensure that all service users receive an induction into the services Q-Care provide prior to commencement of service.

    They also monitor the current/new services provided by Q-Care and to ensure that they are delivered in accordance with current care standards and the company’s policies and procedures.

    e TorfaenBranchEmail@Q-Care.co.uk

    t 01495 741 315

     

    Administrator

    Our Administrators provide Administration and Reception Support to the Branch.

    e TorfaenBranchEmail@Q-Care.co.uk

    t 01495 741 311/104

     

    Team Supervisor

    Our Team Supervisors train, support, mentor and supervise a team of up to 15 support staff to ensure that they are able to and  are delivering high quality care and support to service users, in accordance with current care standards.

    e TorfaenBranchEmail@Q-Care.co.uk

    t 01495 741 314

  • Sensory Impairment TeamGloucestershire

     

     

     

     

     

     

     

     

    A little bit about us:

    Our Sensory Impairment Team works to support people who have hearing or sight impairment or whose children are affected by either condition.

    Please get in touch if you would like to ask about this specialist service.

    Our address:

    Q Care;

    Sensory Impairment Team

    132 Bristol Road

    Gloucester

    Gloucestershire

    GL1 5SR

    t 01452 383 032

    We cover the following areas:

    Gloucestershire

    Our team…

    Kim Osmond Manager

    The Branch Manager role is to lead and manage the activities of the branch, and its staff, with the purpose of providing a professional quality service within its designated locality, ensuring that all legislation and corporate policies and procedures are adhered to at all times.

    e kim.osmond@q-care.co.uk

    t 07972 604 885

     

     

    Patrick Bryan Deaf Sensory Support Worker

    Responsible for any deaf-related enquiries.

    e patrick.bryan@q-care.co.uk

    t 07972 604 949

     

    MENNA PUGH Sensory Support Worker

    Responsible for any Sensory care related enquiries.

    e menna.pugh@q-care.co.uk

    t 07972 605 206

     

    JO LEWIS Sensory Support Worker

    Responsible for any Sensory care related enquiries.

    e jo.lewis@q-care.co.uk

    t 07875 699 188

     

    Jacqueline Davis Hard of Hearing Sensory Support Worker

    Responsible for any hard of hearing related enquiries.

    e patrick.bryan@q-care.co.uk

    t 07972 604 949

     

    Fran Garner Admin Support

    Our Administrators provide Administration and Reception Support to the Branch.

    e fran.garner@Q-Care.co.uk

    t 01452 383 032